Wed, 19 Jun 2013 11:29:51 +0100"The customer experience in financial services and retailing is facing its most fundamental change in..."““The customer experience in financial services and retailing is facing its most fundamental change in this century. Recent technological advances and social changes, now at the fingertips of the majority via smartphones, have given rise to a new kind of consumer, one that is much more connected and demanding. Young, consumer centric, service and experience-lead startups like Fidor Bank in Germany and Betterment in the US are re-defining the customer’s experience in banking; it will not be long before that kind of disruption reaches all parts of the world.”” Finextra: Former Barclays vice chair Oppenheimer gets disruptive with Anthemis » super excited to have Deanna joining Anthemis Group as a Venture Partner
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